Privacy Policy for Simply Clean Services LTD
Effective Date: 19th January 2025
Simply Clean Services LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and postal address.
Payment Information: Credit card details or other payment methods when making a purchase or booking services.
Service Preferences: Details regarding the cleaning services you request or subscribe to.
Technical Information: IP address, browser type, operating system, and usage data collected through cookies when you visit our website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide, manage, and improve our cleaning services.
To process payments and manage billing.
To communicate with you about your service requests, appointments, and inquiries.
To send marketing communications if you have opted in to receive them.
To comply with legal obligations and resolve disputes.
3. Sharing Your Information
We will never sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who help us operate our business, such as payment processors, email service providers, and customer service platforms. These third parties are obligated to protect your information in accordance with this Privacy Policy.
We may also disclose your personal information if required by law or to protect the rights, property, or safety of Simply Clean Services LTD, our customers, or others.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights
Under UK data protection law, you have the right to:
Access, correct, or delete the personal information we hold about you.
Withdraw your consent to marketing communications at any time.
Object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at [email protected] or +44 7305 703822.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to help us analyze web traffic and improve website functionality. You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.
7. International Transfers
We may transfer your personal information outside of the UK for processing by third-party service providers. We ensure that any such transfers comply with applicable data protection laws, and your personal information is safeguarded.
8. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Simply Clean Services LTD
Canton, Cardiff
+44 7305 703822
Terms of Service for Simply Clean Services LTD
Effective Date: 19th January 2025
Welcome to Simply Clean Services LTD! By using our cleaning services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully. If you do not agree to these terms, you should not use our services.
1. Services Provided
Simply Clean Services LTD provides a variety of residential and commercial cleaning services, including but not limited to deep house cleaning, janitorial services, and emergency cleaning. These services are tailored to meet the needs of our clients and are subject to availability.
2. Booking and Cancellations
Booking: To book a service, clients must contact us via our website, phone, or email. All bookings are confirmed after reviewing the details provided by the client.
Cancellations: Clients may cancel or reschedule services with at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of [insert amount]. Emergency cleaning services require immediate scheduling and are subject to availability.
3. Payment
Fees: Payment for cleaning services is due upon completion of the service unless otherwise agreed upon. Pricing may vary based on the type of service and the size of the property.
Accepted Methods of Payment: We accept various forms of payment, including credit/debit cards, bank transfers, and other methods agreed upon at the time of booking.
4. Service Standards
We are committed to providing high-quality, reliable cleaning services. However, we do not guarantee specific outcomes for certain tasks, as cleaning results can vary based on factors such as the condition of the property, the type of surfaces, and the extent of dirt buildup.
5. Customer Responsibilities
Access to Property: The client must ensure that our team has access to all areas to be cleaned. Clients should secure any valuables or delicate items before the cleaning service begins.
Health and Safety: Clients must inform us of any specific health concerns or safety hazards in the property that may affect the cleaning service.
6. Liability
Simply Clean Services LTD is fully insured for the services we provide. While we take great care with your property, we are not liable for any damage that occurs to pre-existing conditions, accidental damage, or any items not secured or disclosed prior to cleaning. Our liability is limited to the total value of the service provided.
7. Privacy and Data Protection
By using our services, you agree to our Privacy Policy, which outlines how we collect, use, store, and protect your personal information. We are committed to complying with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
8. Termination
Simply Clean Services LTD reserves the right to terminate or suspend services for any client who violates these Terms of Service or engages in unlawful behavior. Termination may occur without notice if necessary.
9. Changes to Terms of Service
We reserve the right to modify or update these Terms of Service at any time. Changes will be posted on our website, and the updated terms will take effect immediately upon publication. We encourage you to review these terms periodically.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Simply Clean Services LTD
Canton, Cardiff
+44 7305 703822
FAQS
How can I request a quote for your commercial cleaning services?
Requesting a quote is easy! Reach out to us through our website's contact form, call our dedicated customer service team at +44 7305 703822, or send an email to [email protected]. One of our friendly representatives will promptly get in touch with you to discuss your specific cleaning needs and provide a customized quote tailored to your requirements.
How can I request a quote for a deep house cleaning?
Getting a quote for deep house cleaning is simple! Visit our website and fill out the contact form, give us a call at +44 7305 703822, or send an email to [email protected]. Our team will quickly connect with you to understand your cleaning needs and provide a personalized quote designed to meet your specific requirements.
Are your cleaning products safe for the environment and my employees?
Yes, absolutely. At Simply Cleaning, we are committed to environmentally friendly practices. We use eco-friendly cleaning products that are safe for both the environment and the health of your employees. Our cleaning solutions are non-toxic and free from harmful chemicals, ensuring a clean and healthy workspace for everyone.
Are your cleaning products save for my pets and children?
The cleaning products we use are specifically chosen for their safety, ensuring they are non-toxic and gentle enough for both pets and children. We prioritize eco-friendly, biodegradable formulas that are tough on dirt but free from harsh chemicals, so you can feel confident knowing your family and furry friends are protected. Our goal is to provide a clean, safe environment without compromising the health of those you love.
How often should I schedule professional commercial cleaning for my business?
The frequency of cleaning depends on the nature of your business and your specific needs. Typically, businesses benefit from daily or weekly cleaning services to maintain a consistently clean and presentable environment. However, we understand that every business is unique, so we offer flexible scheduling options. Our team can work with you to determine the most suitable cleaning frequency based on your operations and preferences.
